Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at oreaura2026@gmail.com. Please note that returns will need to be sent to the following address: Sachu Bhavan, Ambalammukku, Kadakkal, Kerala - 691536

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at oreaura2026@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

For hygiene and quality reasons, we cannot accept returns on items that have been worn, used, damaged after delivery, altered, or are missing their original packaging/tags. Custom or personalised items are also non-returnable.

Unfortunately, we cannot accept returns on sale items.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the eligible item within 7 days and place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider. If you have any questions about your refund, please contact us at oreaura2026@gmail.com.